While walking through my local park, I ran into a former co-worker from 20 years back. I had been creating documentation; he had been supporting customers. He mentioned to me, 20 years later, how helpful my documentation had been for him.
I do strive to write clearly for both users who need a quick refresher and those who are approaching the product for the first time, so I wasn’t completely taken aback by his praise. But in all the time I had worked for that firm, my co-workers rarely if ever mentioned that they, too, found the documentation helpful.
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